AI reception for home services
Most AI receptionists can book a visit and take a message. Service Setpoint quotes from your real price list, offers times from your real calendar, and puts a person on the line the moment anyone asks for one.
Roofing · HVAC · Plumbing · Exteriors
Hi — I'm looking for a price on a new roof.
Happy to help. What's the property address?
812 Ridge Road, Gainesville.
Got it. Asphalt shingle or metal?
Asphalt.
That roof measures about 24 squares with a moderate pitch. Our Gold tier comes to roughly $14,750 installed, with a 25-year workmanship warranty.
Read from the operator's own rate table
What if I just need the leak patched?
Repairs get priced by the scope of the fix rather than by roof area, so I won't guess. I can get someone out — Thursday at 2pm is open.
Marked unquotable, so it books instead of guessing
Thursday works.
The gap
A receptionist built into a field-service platform is serving the average of a hundred thousand businesses at once. It knows your hours and your address. It has no idea what you charge, which materials you stock, or which jobs you won’t price without eyes on the roof.
So every pricing question becomes a callback. And a callback is where the job goes cold — the homeowner has already dialled the next number on the list.
The gap isn’t answering the phone. Plenty of things answer the phone. The gap is knowing your numbers well enough to be trusted with them.
The product
Voice and text share a knowledge base, a price list, a calendar and a conversation history. Change a price once and every channel has it.
Answers every call, quotes from your price list, books the visit.
Read moreCalls new leads in seconds and chases estimates that went quiet.
Read moreTwo-way texting from the same agent, with 10DLC handled.
Read morePick a voice, or clone your own from a minute of audio.
Read moreReal availability from the calendar you already run on.
Read moreJobber, ServiceTitan, Housecall Pro, JobNimbus, AccuLynx, Cal.com, Google Calendar — plus an API and webhooks.
Read moreGuardrails
Every item on your price list carries a flag: can this be quoted on a call, or not? Repairs priced by scope. Materials you don’t stock. Anything that needs someone on a ladder first.
Mark it unquotable and write the reason in your own words. The agent says that reason out loud and books the visit instead.
It never estimates, never splits the difference, and never invents a number a customer can hold you to later.
Where operators get nervous
On a phone line, timing matters more than timbre. We tune the conversation loop — interruptions, pauses, turn-taking — before we tune the voice. Then you pick the voice, or clone your own.
They get one. Asking is enough, and the agent offers before anyone has to insist. Being unable to reach a human is the most common complaint about automated phone systems, and the easiest to avoid.
It looks things up rather than recalling them, and refuses anything you’ve marked unquotable. Everything it couldn’t answer becomes a task you fix once.
Straight answers
It doesn’t open with “I’m an AI assistant.” Leading with that loses the caller in the first few seconds and helps nobody.
Ask it directly and it says exactly what it is, then offers to put a person on. You decide whether it also volunteers that before the call ends, and exactly how it’s worded.
Reaching a human is never more than one sentence away.
Send us your rate sheet and we'll load it, then call you from an agent that knows it. Fifteen minutes tells you whether this works for your shop.
